Privacy and Rental Policy

Privacy, Rental and Refund Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

 

We are an outsourcing company, we will help you to reserve your golf cart with one of the companies which we work with. We only work with the best golf cart rental companies in Isla Mujeres, like, Indios, Coco, El Sol and Joaquin. Our rates are independent from the carts companies.

 

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.

How do we protect your information?

We do not use vulnerability scanning and/or scanning to PCI standards.

We only provide articles and information. We never ask for credit card numbers.

We use regular Malware Scanning.

We do not use an SSL certificate

  • We do not need an SSL because:

We don’t ask for credit card numbers, we use Paypal services for payment.

Do we use cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Understand and save user’s preferences for future visits.
  • Keep track of advertisements.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some features will be disabled. It won’t affect the user’s experience that make your site experience more efficient and may not function properly.

However, you will still be able to place orders.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links

We do not include or offer third-party products or services on our website.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

  • Google Display Network Impression Reporting
  • Demographics and Interests Reporting

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:

Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.

Our Privacy Policy link includes the word ‘Privacy’ and can be easily be found on the page specified above.

You will be notified of any Privacy Policy changes:

  • On our Privacy Policy Page

Can change your personal information:

  • By emailing us
  • Others

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It’s also important to note that we allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 21 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify the users via in-site notification

  • Within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions

To be in accordance with CANSPAM, we agree to the following:

  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.


If at any time you would like to unsubscribe from receiving future emails, you can email us at

and we will promptly remove you from ALL correspondence.

Golf Cart Rental and Refund Policy

The companies doesn´t have carts for 6 people. All carts fits 4 people as maximum. All drivers must have valid driver license, other way, we can´t make a reservation and you will not claim the cart.  All companies provides gas and refill at their local. Ask for conditions at the company office.

REMEMBER, ALL CARTS ARE MECHANICALS AND HAVE THEIR MAINTENANCE, BUT SOMETIMES WORKS WITHOUT REST, THAT MEANS THAT ARE EXPOSED TO HAVE SOME FAILURE. IF SOMETHING HAPPENS WITH YOUR CART, YOU MUST CALL TO THE EMERGENCY NUMBER, THIS WILL BE PROVIDED BY THE COMPANY ONCE YOU GET YOUR CONTRACT. THEY WILL GIVE YOU THE BEST SOLUTION. PLEASE, DON´T BE HARD WITH THEM.

You must provide your ID and signature the contract to pick up the cart. This must be from the person who did the reservation. The company do not provide the cart to different persons. 

The person who is caught drinking while driving will be referred to the authorities. Your cart will be removed, your reservation will be cancelled and you will not be entitled to a refund.

DON´T DRINK AND DRIVE

Return 

IMPORTANT: The return depends on each company, this must be at the time that we will mention in the booking confirmation. You must return the cart at that time as maximum, other way you must pay extra hours. We will send your booking confirmation via email (pdf)

Golf Carts Cancelations

The cancellations must be 30 days before your arrival, other way, we only return 70% – wiring fee (5.5%)

Carts Rental

We only allow rents from 4 days or more. If you need less than 4 days rental, please fill this form and we will answer you in 72 hours as maximum. We will confirm availability in 72 hours as maximum. If we don´t found carts available, we will let you know and refund your payment (100%).

Once your reservation is done, you cannot be able to make changes or adjustments in the dates. If you need any change in your reservation, this will be canceled and we will refund your payment (fees apply if your changes are before that 30 days), then you must make a new reservation.

Note: You will be under the risk to not found availability. 

Delivery Service

The companies don´t have delivery service. All carts must be pick up and returned at the company local.

Business hours

Depends on each company

Boat Tours Policy

All tours are subject to changes due the weather or port authorities. Prices are subject to change without previous notice.

Whale Shark

Season starts at may 22nd thru september 15th 2017. Due to any imminent changes in the legislation that coordinates the activity of Whale Shark Tour Operators, prices are subject to change without previous notice.

Refunds

100% Refund

  • If the service is cancelled by the supplier. For example in case of bad weather and reschedule is not possible.
  • Due to illness, presenting a doctor’s report.
  • If the cancellation is made at least 48 hours prior to the day of the tour.
  • If a date change is requested at least 48 hours prior to the date of the tour and a new date cannot be agreed upon.

50% Refund

  • If the cancellation is made before 5pm (local time) the day before the tour.
  • If a date change is requested before 5pm (local time) on the day before the tour, and a new date cannot be agreed upon.

No Refunds Apply

  • If the client does not show up on date and time of the tour. Or cancel before 48 hours

 

 

Contacting Us 

If there are any questions regarding this privacy policy, you may contact us using the information below.

Isla Book Go

Calle 117A Diag #687 x 104 y 106, Ciudad Caucel

Merida Yucatan, Mexico, 97314

Mexico

contact@isla-book.go.com

Tel: (999) 177 5582

Last Edited on 2017-12-04